:: Mantala.mobi | Mantala.tv | Mantala.jobs | Mantala.tel | Mantalamediacentre.com ::..
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.:. Highlights |
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Pentana Vision Pentana Vision is the future of audit management systems. New product: ACL Acerno! ACL Acerno™ is a Microsoft® Excel add-in specially designed for auditors. Memonic for Salesforce Mantala is now partner of Nektoon for Memonic for Salesforce. ACL Desktop 9.2 is now available 11 improvements released. Datatrim: Mantala is now partner! Datatrim ir your data laundry, for Salesforce CRM data cleaning and deduplication. Google AppsTM Mantala can help you deploy Google Apps quickly. Success stories Mantala: a success story. |
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Rome, Italy: Salesforce CRM workshop Take your business success to a whole new level. Calendar Please, browse our calendar to find the forthcoming events. |
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Introducing the Audit Analytic Capability Model Access the ACL on-demand webinar. Recorded webinars Free on-demand webinars available for viewing. |
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Support center
Welcome to the Support Center.
Mantala offers several support service options to better match the specific needs of users.
Certifications and training
As a standard policy at Mantala, we deliver ongoing training to staff, including training programs set by partners. Furthermore, when certifications programs are available, we get our staff certified to ensure the quality of our professional services.
Some of the certifications obtained by Mantala staff:
- ACL Certified (Desktop) Technical Support Services Representative
- ACL Certified AuditExchange Specialist
- Salesforce Certified Administrator
- Salesforce Certified Consultant
- [...]
Support channels
Users can submit support requests either online, by email or by phone.
Knowledge Base
We manage and deliver a 2-Tier Knowledge Base with articles in English and Italian segmented by product and topic. The first tier is the Public Knowledge Base, available on public websites. The second tier is a the Knowledge Base available in the Customer Portal. If you're a client and don't have access to the Customer Portal, please don't hesitate to contact us and we'll create a nre usernamen for you.
Customer Portal
Users get access to our customer portal, where they can submit, manage & track support requests, as well as they can find additional Knowledge Base articles, documentation and information.
Please, go to the Contact Details page and select the most appropriate email address for you support request.
We offer 3 main routings - technical support; customer service, billing - plus other options.
Phone
Toll-Free number for technical support is available in Italy, Monday-Friday, 9:00-17:00, local time in Rome.
For any other customer service request, please contact the standard phone number of your local office.
Suggestions
- Search the Knowledge Base.
- If you don't find a solution, gather information about the problem you encountered. Please, attach all docs that can be useful for analysis, like screenshots, error messages, etc.
- Describe the steps you were performing while encountering the problem, as well as the goal of your process and the priority & severity of the issue.
- Select the most appropriate support channel. Recommended channel: online. Then, email.
- Submit and track the support request.
We strongly recommend to submit support requests online, or by email. These options ensure a better routing, enabling our staff to provide a faster feedback.
On top of that, our online support management system provides real time status tracking, and tools for documentation sharing with the support team.
Interactive online support sessions
Mantala has adopted GoToMeeting® to enhance its remote-support operations, solve problems in less time, deliver support/training sessions - no matter where the user is located.
The use of GoToMeeting® can either be requested by users or it can be suggested by the support team.
To connect to an online meeting, click on the following link and enter the meeting ID provided by the meeting organizer:
Join the meeting
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Calendar, events & training schedule
Mantala Malta Ltd • Tower Business Centre, 2nd Floor, Tower Street, Swatar, BKR4013, Malta | Phone: +356 25466041 - Fax: +356 25466000
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