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- Palestine/Arabic
- Palestine/English
- Palestine/Italian
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- UAE/English
- UAE/Italian
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- Other Countries/Arabic
- Other Countries/English
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.:. Highlights |
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FulcrumWay services for SAP customers FulcrumWay introduces Security Risks Monitoring and Internal Controls Auditing Services for SAP customers. Mantala has joined the Malta - Libya Business Club Mantala Malta Ltd has joined the Malta - Libya Business Club at the Malta Enterprise Libya Office. Latest software release DDAF 1.3 Mantala has joined Eures EURES, EURopean Employment Services, is the European job mobility portal, which makes it easier to find information on jobs and learning opportunities in other European Countries. New country websites Country websites for Egypt, Libya, Palestine and Spain are now online. |
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Support center
Welcome to the Support Center.
Mantala offers several support service options to better match the specific needs of users.
Support channels
Users can submit support requests online, by email or by phone.
Online
Users get access to our customer portal, where they can submit, manage & track support requests, as well as they can find additional Knowledge Base articles, documentation and information.
Please, go to the Contact Details page and select the most appropriate email address for you support request.
We offer 3 main routings: technical support; billing; any other topic.
Phone
Toll-Free number for technical support is available Monday-Friday, 9:00-17:00, local time in Italy/Malta.
For any other customer service request, please contact the standard phone number of your local office.
Suggestions
- Search the Knowledge Base.
- If you don't find a solution, gather information about the problem you encountered. Please, attach all docs that can be useful for analysis, like screenshots, error messages, etc.
- Describe the steps you were performing, the goal of the process, the priority and severity of the issue.
- Select the most appropriate support channel. Recommended channel: online. Then, email.
- Submit and track the support request.
We strongly recommend to submit support requests online, or by email. These options ensure a better routing, enabling our staff to provide a faster feedback.
On top of that, our online support management system provides real time status tracking, and tools for documentation sharing with the support team.
Mantala has adopted GoToMeeting® to enhance its remote-support operations, solve problems in less time, deliver support/training sessions - no matter where the user is located.
The use of GoToMeeting® can either be requested by users or it can be suggested by the support team.
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Calendar, events & training schedule
Mantala Malta Ltd • Regus Swatar Malta, 2nd Floor Tower Business Centre, Tower Street, Swatar, BKR3013, Malta | Phone: +356 25466041 - Fax: +356 25466000
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